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CONTACT CENTER

The real Omni-channel experience 

Contact Center is an omni-channel cloud customer service, automated, user friendly that helps companies provide superior client support at a lower cost. It allows to optimize direct communication with customers, creating multiple avenues of contact and gathering information on the process.

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Connect provides a standardized, seamless voice and chat experience for your customers and agents.

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This includes a series of tools, artificial intelligence, and data mining, the use of ChatBots, audio storage, call transcription, information analysis, and more, which enables companies to better understand customer opinions, trends, and satisfaction

Connecting with AWS

Grupo TX is one of the few certified partners in the region as an official provider of AWS Connect, with the Services Delivery Program certification: Connect.

We were pioneers in the use of the tool and have set a standard in successful contact center implementation.

At Grupo TX, we have the experience, know-how, and creative vision to effectively and quickly implement any Contact Center

Gartner Magic Quadrant

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Amazon Connect has been recognized as the market leader.

Amazon Connect is built on AWS's broadest infrastructure and software capabilities, with the ability to constantly update and continuously add new features.

How does it work?

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Use cases

 Omni-channel costumer experience

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Agent productivity

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Analytics, business intelligence and optimization

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Connectors

The in-house connectors developed by Grupo TX allow the use of AWS Connect with local phone numbers in the Latin American continent.

SMS

  • Traditional text messaging to Amazon Connect.

NETWORKS

  • Facebook, Twitter and others with Amazon Connect.

WHATSAPP

  • WhatsApp messages with Amazon Connect.

SIP

  • Traditional call center with Amazon Connect.

TELEPHONE

  • Local number 

Experience

Grupo TX is one of the few certified partners in the region as an official provider of AWS Connect, with the Services Delivery Program certification: Connect.

We were pioneers in the use of the tool and have set a standard in successful contact center implementation.

At Grupo TX, we have the experience, know-how, and creative vision to effectively and quickly implement any Contact Center

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